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Case studies

Hempel

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Basic info:

Company:

Hempel A/S is a coatings supplier to the decorative, protective, marine, container, industrial and yacht markets, headquartered in Copenhagen, Denmark. The company employs more than 5,500 people in over 80 countries, and has factories and R&D centres around the globe.

Industry:

Manufacturing

Country:

Denmark (and rollouts to 23 countries)

Number of users:

1,300

Technologies used:

Dynamics CRM 2011

Dynamics 365 Online

PowerApps

SharePoint 2016

Microsoft .NET custom development

Basic info:

Netwise has been working with Hempel since 2014. First, we implemented a CRM system for sales management on Dynamics CRM 2011. Then, after adding many features, the system was upgraded to Dynamics 365 and migrated to the public cloud (Dynamics 365 Online). CRM system at Hempel is used in 23 countries all over the globe. It is very closely integrated with an ERP system, SharePoint and custom mobile applications.

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Benefits
  • Improved Lead-to-close process management
  • Close integration with ERP system for order and payments history
  • Data from CRM is used throughout the organization and consumed by many departments in form of multiple apps
  • Hempel can better execute account planning with all customer data available in one system

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